The post-pandemic era has brought about the trend of working from home across different countries in the world. However, this actually does not mean your business should also settle for this kind of work setup, especially if you are dealing with medical files and other confidential data that are better stored in a physical office. This is where work-from-office VAs come in handy. Read on to find out the different benefits your medical practice can get from choosing to hire virtual assistants who are working in the office and not at home.
Cyber Security
The first and foremost advantage is of course cyber security. It pays to work with employees who have certificates on HIPAA or the Health Insurance Portability and Accountability Act. By making sure you invest in a virtual workforce that is implementing HIPAA technologies, you can have the assurance that your VA is working on a secured device and in a confidential location. Medical VAs who are professionally trained with HIPAA can satisfactorily deliver a dedicated, reliable, accountable, and digitally safe service for your medical practice.
Following the Footsteps of the World’s Biggest Companies
The likes of Facebook, Google, and Walmart are just some of the huge companies that are asking their employees to work in the office full-time after the pandemic. This is just proof that the world’s top businesses trust in the fact that productivity can be achieved better when working in an actual workplace. Workers who choose to stay at home are faced with multiple distractions on a daily basis, such as a crying toddler or any other personal issue. These distractions can be avoided when employees are working in an office and focusing on their jobs instead of having the liberty to cook, do the laundry, wash dishes, and do other household chores that limit their time in accomplishing their daily deliverables at work.Â
Reliable Infrastructure Backups
The medical industry is a crucial battlefield that requires focused workers. This is why doctors like you deserve a virtual workforce that is really housed in a professional setting rather than investing in a medical VA that is working at home. By having your own assistant who is working in an actual office, you can be confident that your medical data is secured.
Having your VA work in an office also gives you the assurance that your needs are being met constantly during the entire duration of your VA’s shift simply because an actual office has reliable backups for professional infrastructure like devices and internet. This just means you won’t ever get the usual excuse from virtual assistants for slacking at work, such as power outage or laptop issues.
It is definitely wise to invest in a VA that is located in an office that provides 24-7 IT support to its employees. You can also expect an actual office to have multiple PCs that serve as backups whenever the primary device of your VA gets broken. Aside from alternative devices, a professional workplace has internet backups that ensure employees get to deliver constant virtual assistance to doctors like you.Â
Zero Background Noise
Say goodbye to background noises by hiring a VA who is working in an office rather than at home. You need not bear with noisy roosters in the background when you are doing calls with your VA because he will be working in a professional setting that has less to no unnecessary noises at all. A modern VA office has noise-cancelling headsets that you can depend on, especially if you are expecting your VA to make calls from time to time with your patients or medical partners.
If your virtual assistant is working in a proper workplace, you will enjoy peaceful calls with him or her anytime you want to. Plus, you will not be getting complaints from patients and/or your other customers about a noisy background when they make urgent calls to inquire about their healthcare concerns and other crucial matters.
Proper Monitoring
You are also assured of high-quality virtual assistance by choosing to hire VAs from an agency that offers work-from-office employees. This is because this kind of setup comes with regular quality checking to ensure that your VA’s performance is consistently satisfactory for you and your clients.
A reliable VA agency can professionally monitor and supervise your virtual employee or team in the office. They also help make sure that the people assigned to your medical practice are exclusively working for you. This means you can have the confidence that your medical files are indeed kept confidential by your dedicated VA. Additionally, your business gets the efficiency that you deserve by hiring a VA that is monitored by their agency in an actual office. Â
Professional Team
The final but definitely not the least advantage of hiring a WFO virtual assistant is having a team of professionals who are ready to assist your own VA when he needs support with training or hardware use. A reliable medical VA agency ensures that its office comes with experienced trainers, QA specialists, account managers, and IT personnel to consistently deliver high-quality services to clients like you.
These extra team members can help you for free as they help hone the skills of your dedicated VA and make sure that daily tasks are indeed completed. An account manager sets up KPIs that can be customized according to your needs, while an IT person can assist your virtual assistant whenever he needs help connecting with his phone system or is experiencing any PC issues. There are also trainers and QA specialists who offer professional VA training and regular quality assurance checks just so your VA is always ready to assist you with the utmost efficiency.Â
So if you want to start reaping the benefits of having expert assistance from work-from-office VAs, go ahead and contact HireBiz Med today. Our trained VAs are working in a fully equipped office and are using top-notch technology to ensure that you get the quality medical virtual assistance that you deserve.Â