The post-pandemic era has brought about the trend of working from home across different countries in the world. However, your business should not settle for this work setup. Medical files and other confidential data require storage in a physical office. This is where work-from-office VAs come in handy. Discover how hiring office-based virtual assistants benefits your medical practice.
Cyber Security
The first and foremost advantage is of course cyber security. It pays to work with employees certified in HIPAA, ensuring your VA uses secure devices and operates in confidential locations. Professionally HIPAA-trained medical VAs deliver dedicated, reliable, accountable, and digitally secure services to support your medical practice.
Following the Footsteps of the World Biggest Companies
Companies like Facebook, Google, and Walmart now require employees to work full-time in the office post-pandemic. This shows that top businesses believe productivity improves in a physical workplace. Employees working from home face daily distractions like crying toddlers and personal issues. Working in an office lets employees focus without household chores like cooking or laundry distracting them.
Reliable Infrastructure Backups
The medical industry is a crucial battlefield that requires focused workers. Doctors like you deserve a virtual workforce housed in a professional setting, not one working from home. Having your assistant in an actual office ensures the security of your medical data.
When your VA works in an office, you can trust they’ll consistently meet your needs throughout their shift. The office provides reliable backups for devices and internet. This means you won’t hear typical excuses like power outages or laptop problems.
It’s wise to invest in a VA located in an office with 24/7 IT support. Such offices also have multiple backup PCs in case a primary device fails. Additionally, professional workplaces provide internet backups to ensure your VA delivers uninterrupted virtual assistance.
Zero Background Noise
Say goodbye to background noises by hiring a VA who is working in an office rather than at home. You won’t have to tolerate noisy roosters or other distractions during calls because your VA works in a quiet, professional setting. Modern VA offices provide noise-cancelling headsets, ensuring clear communication with your patients and medical partners.
If your virtual assistant is working in a proper workplace, you will enjoy peaceful calls with him or her anytime you want to. Plus, you will not be getting complaints from patients and/or your other customers about a noisy background when they make urgent calls to inquire about their healthcare concerns and other crucial matters.
Proper Monitoring
Hiring VAs from an agency with work-from-office employees ensures you receive high-quality virtual assistance. This is because this kind of setup comes with regular quality checking to ensure that your VA’s performance is consistently satisfactory for you and your clients.
A reliable VA agency can professionally monitor and supervise your virtual employee or team in the office. They also help make sure that the people assigned to your medical practice are exclusively working for you. This means you can have the confidence that your medical files are indeed kept confidential by your dedicated VA. Additionally, your business gets the efficiency that you deserve by hiring a VA that is monitored by their agency in an actual office.
Professional Team
The final but definitely not the least advantage of hiring a WFO virtual assistant is having a team of professionals who are ready to assist your own VA when he needs support with training or hardware use. A reliable medical VA agency ensures that its office comes with experienced trainers, QA specialists, account managers, and IT personnel to consistently deliver high-quality services to clients like you.
These team members support you at no extra cost by sharpening your VA’s skills and ensuring daily tasks get completed. An account manager customizes KPIs to fit your needs, while an IT specialist helps your VA with phone system connections or PC issues whenever needed. There are also trainers and QA specialists who offer professional VA training and regular quality assurance checks just so your VA is always ready to assist you with the utmost efficiency.
So if you want to start reaping the benefits of having expert assistance from work-from-office VAs, go ahead and contact HireBiz Med today. Our trained VAs are working in a fully equipped office and are using top-notch technology to ensure that you get the quality medical virtual assistance that you deserve.